Frequently Asked Questions

Frequently Asked Questions

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F.A.Q.s

Booking & Cancellation Policy

RATES AND PRICES

All rates and prices quoted are subject to availability. Prices will not change even if the full payment is not received and voucher(s) are not issued. Prices that are quoted include all taxes and fees unless we advise otherwise.

Private Day Trips or Group Day Trips

  • At the time of booking, no deposit amount will be processed
  • 30 days before the departure 50% of the total amount is to be settled
  • 7 days before the departure the remaining 50% is to be settled
  • Cancellation and refunds are based on the Cancellation Policy below
  • If you wish to settle the total price differently please contact us at booking@venezdiscoverswitzerland.com

YOUR VOUCHER AND DEPARTURE POINT

Private Day Trips

Please present your voucher 15-20 minutes before departure to the driver or guide at the departure point of your tour. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We cannot be held responsible for clients showing up late for their tours.

Transportation Services

Please present your voucher 15-20 minutes before departure to the driver at the departure point. The location of the departure point has to be advised at the time of booking. We cannot be held responsible for clients showing up late for their transfer.

Availability

The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Private Day Trip, Group Day Trip, or Packed Multi-Day Trip is confirmed once the booking is received.

Important

We request that you carefully check the dates on your voucher and contact us immediately if these are not correct.

CANCELLATION POLICY

Private Day Trips or Group Day Trips

  • Cancellation more than 7 days in advance is fully refundable
  • Cancellation up to 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)
  • Cancellation up to and less than 24 hours prior to the departure date and time or no-show: 100% of the total amount (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)

Transportation Services

  • Cancellation more than 7 days in advance is fully refundable
  • Cancellation up to 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)
  • Cancellation up to and less than 24 hours prior to the departure date and time or no-show: 100% of the total amount (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)

Distance Keeping

Distancing will always be kept between other groups during each tour limiting the risks as much as possible.

Temperature Checks

We ensure to check the temperature of our guides and drivers regularly before and after each tour.

Washing Hands

When possible hands should be washed in order to prevent any spread. Our guides and drivers ensure whenever it is possible to wash their hands regularly.

Minimum Risk

We ensure every place (Museums, Castles or Similar) visited is safe with minimal risk to our clients, guides and drivers. If needed, we will amend place of visit without jeopardizing your experience or cancel the tour altogether. Your health is our utmost priority.

Hand Sanitization

Hands should regularly be sanitized when washing them isn't possible. Our guides and drivers will regularly sanitize their hands and will always have a bottle of hand sanitizer on them. Upon request, we will offer a small bottle of hand sanitizer to all our clients at no extra charge.

Wearing Mask

Wearing the mask is mandatory at all times by our clients, guides and drivers during each tour. After 2 hours, all masks need to be changed. Our guides and drivers will always have extra masks at your disposal.