GDPR Privacy Policy

Venez Discover Switzerland the brand of Tourismus Group GmbH (“us,” “we,” or “our”)  https://www.venezdiscoverswitzerland.com is committed to respecting your privacy. This privacy policy informs you about how our organization collects, stores, and uses your personal data that you provide when you use our website.

Topics included:
What data do we collect?

We collect your personal information. Personal information is any data that relates to an individual to use as identification like:

  • You provide personal identification information – This data for registration and for using other services – name, email address, phone number, country, state, etc.
  • Browser and visit information – This data is provided by your browser and visits you made on our website – browser type, operating system, IP address, demographics, etc.
  • Cookie-related information – See cookie policy for cookie-related details
 

However, you can browse our website without providing your personal information.

How do we collect and use your personal information?

Collection of personal information

We collect your data in the following forms:

  • Register online or place an order for any products or services
  • Complete a survey or provide feedback on our products or services or via emails
  • Visit our website using your browser’s cookies
 

Use of personal information

We use your personal information for the following purposes:

  • To create and manage your account on our website
  • To process details related to your orders and refunds
  • To identify you once you register on our website
  • To provide you better usability and service
  • To contact you and respond to your queries and feedbacks
  • To understand which sections of the website are visited and how frequently
 
Data used for marketing or shared with third parties

Data used for marketing

Based on your preference, our organization would like to send you marketing emails for products, services, and offers that you might like. You have the right at any time to stop our organization from contacting you. You can anytime opt-out of our marketing-related emails at a later date.

Data sharing with third-party sites

Our organization will never share your personal information with third-party sites without taking prior permission from you. Though, we share your personal information within the organization, business partners, and authorized third-party services. Tourismus Group does not share SMS opt-in consent with any of the 3rd party organization

What are your data protection rights?

We want to make sure that you are fully aware of your data protection rights. Every user is entitled to the following rights:

  • The right to access – You have the right to ask for copies of your personal information provided to us.
  • The right to rectification – You have the right to tell us to correct the personal information that you believe needs correction. You also have the right to complete the information you think is incomplete.
  • The right to erase – You have the right to ask us to erase all your personal data at any time.
  • The right to object – You have the right to object to our organization’s processing of your personal data under certain conditions.
  • The right to data portability – You can anytime ask us to transfer your personal information to any other organization or directly to you under certain conditions.
Privacy policies for other linked websites

Our website contains links from and to other websites. However, our privacy policy applies to only our website and not other linked websites. So, if you click on a link to other websites, you can read their privacy policy.

Changes to our privacy policy

Our organization reviews and updates its privacy policy regularly. We may change our data privacy practices and place any updates on this privacy policy page.

How to contact us?

If you have any queries related to our data privacy practices or this privacy policy, feel free to contact us at privacy@tourismusgroup.com

Booking & Cancellation Policy

RATES AND PRICES

All rates and prices quoted are subject to availability. Prices will not change even if the full payment is not received and voucher(s) are not issued. Prices that are quoted include all taxes and fees unless we advise otherwise.

Private Day Trips or Group Day Trips

  • At the time of booking, no deposit amount will be processed
  • 30 days before the departure 50% of the total amount is to be settled
  • 7 days before the departure the remaining 50% is to be settled
  • Cancellation and refunds are based on the Cancellation Policy below
  • If you wish to settle the total price differently please contact us at booking@venezdiscoverswitzerland.com

YOUR VOUCHER AND DEPARTURE POINT

Private Day Trips

Please present your voucher 15-20 minutes before departure to the driver or guide at the departure point of your tour. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We cannot be held responsible for clients showing up late for their tours.

Transportation Services

Please present your voucher 15-20 minutes before departure to the driver at the departure point. The location of the departure point has to be advised at the time of booking. We cannot be held responsible for clients showing up late for their transfer.

Availability

The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Private Day Trip, Group Day Trip, or Packed Multi-Day Trip is confirmed once the booking is received.

Important

We request that you carefully check the dates on your voucher and contact us immediately if these are not correct.

CANCELLATION POLICY

Private Day Trips or Group Day Trips

  • Cancellation more than 7 days in advance is fully refundable
  • Cancellation up to 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)
  • Cancellation up to and less than 24 hours prior to the departure date and time or no-show: 100% of the total amount (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)

Transportation Services

  • Cancellation more than 7 days in advance is fully refundable
  • Cancellation up to 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)
  • Cancellation up to and less than 24 hours prior to the departure date and time or no-show: 100% of the total amount (Except if unforeseen circumstances arise such as not being able to travel due to the coronavirus)

Distance Keeping

Distancing will always be kept between other groups during each tour limiting the risks as much as possible.

Temperature Checks

We ensure to check the temperature of our guides and drivers regularly before and after each tour.

Washing Hands

When possible hands should be washed in order to prevent any spread. Our guides and drivers ensure whenever it is possible to wash their hands regularly.

Minimum Risk

We ensure every place (Museums, Castles or Similar) visited is safe with minimal risk to our clients, guides and drivers. If needed, we will amend place of visit without jeopardizing your experience or cancel the tour altogether. Your health is our utmost priority.

Hand Sanitization

Hands should regularly be sanitized when washing them isn't possible. Our guides and drivers will regularly sanitize their hands and will always have a bottle of hand sanitizer on them. Upon request, we will offer a small bottle of hand sanitizer to all our clients at no extra charge.

Wearing Mask

Wearing the mask is mandatory at all times by our clients, guides and drivers during each tour. After 2 hours, all masks need to be changed. Our guides and drivers will always have extra masks at your disposal.