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Definitions and legal references
This Website (or this Application)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
The Owner (or We)
Tourismus Group GmbH – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Service
The service provided by this Website as described in these Terms and on this Website.
Terms
Provisions apply to the use of this Website and Services in this or other related documents, subject to change from time to time, without notice.
User (or You)
The natural person or legal entity that uses this Website.
This document is an agreement between You and Tourismus Group GmbH.
Venez Discover Switzerland is a brand of Tourismus Group GmbH based in Switzerland. It offers Private Day Trips, Small Group Day Trips, Multi-day Rail Journeys, and Transportation services in the following destinations but is not limited to; Basel, London, Amsterdam, Bern, Lucerne, Zurich, Geneva, and Italy.
All the trips offered on the Website are operated by Venez Discover Switzerland and their guides and drivers. The travel products you book are not subcontracted to third-party travel suppliers. Venez Discover Switzerland is the end supplier, ensuring authenticity and the highest level of service.
You acknowledge and agree that by accessing or using this Website or using any services owned or operated by this Website, you have agreed to be bound and abide by these terms of Service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply.
These Terms govern
in a legally binding way. Capitalized words are defined in appropriate sections of this document.
The User must read this document carefully.
If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use this Website.
This Website is provided by:
Tourismus Group GmbH
Horburgstrasse 105
4057 Basel
Switzerland
Company contact email: enquiry@tourismusgroup.com
Single or additional conditions of use or access may apply in specific cases and are additionally indicated within this document.
By using this Website, Users confirm to meet the following requirements:
Unless otherwise specified, all Website Content is provided or owned by the Owner or its licensors.
The Owner has taken efforts to ensure that the Website Content does not violate legal provisions or third-party rights. However, it’s not always possible to achieve such a result.
In such cases, the User is requested to report complaints using the contact details specified in this document.
The Owner reserves and holds all intellectual property rights for any such content.
Users may, therefore, not use any such content in any way that is not necessary or implicit in the proper use of the Website/Service.
In particular, but without limitation, Users may not broadcast, copy, save, download, print, share (beyond the limits set forth below), transform, modify, translate, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User’s knowledge.
Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Through this Website, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party’s terms and conditions or, in the absence of those applicable statutory laws.
This Website and the Service may only be used within the scope of what they are provided for under these Terms and applicable law.
Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations, or third-party rights.
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand — including but not limited to lawyer’s fees and costs — made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, co-branders, partners, and employees to the extent allowed by applicable law.
Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).
This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as this Website has been appropriately and correctly used by the User.
Unless damages have been caused by way of intent or gross negligence, or they affect life, health, or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.
In particular, within limits stated above, the Owner shall not be liable for:
Notwithstanding the above, the following limitation applies to all Users, not qualifying as Consumers:
In any event of liability, the compensation may not exceed the total payments that have been, will be, or would be received by the Owner from the User-based on the contract over 12 months, or the period of the duration of the Agreement, if shorter.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.
This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at User’s own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by User from Owner or through the Service will create any warranty not expressly stated herein.
Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet User’s requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at User’s own risk, and Users shall be solely responsible for any damage to User’s computer system or mobile device or loss of data that results from such download or User’s use of the Service.
The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or ServiceService advertised or offered by a third party through the Service or any hyperlinked website or ServiceService, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.
The Service may become inaccessible, or it may not function properly with User’s web browser, mobile device, and/or operating system. The Owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.
Federal law, some states, and other jurisdictions do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this Agreement shall not apply to the extent prohibited by applicable law.
To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees, be liable for
This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the Owner has been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; therefore, the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.
The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and costs, arising from
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates, or any other changes, informing the Users appropriately.
Within the limits of the law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (e.g., labor actions, infrastructural breakdowns or blackouts, etc.).
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.
To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website.
Any intellectual property rights, such as copyrights, trademark rights, patent rights, and design rights related to this Website are the exclusive property of the Owner or its licensors.
Any trademarks and all other marks, trade names, service marks, wordmarks, illustrations, images, or logos appearing in connection with this Website and or the Service are the exclusive property of the Owner or its licensors.
The said intellectual property rights are protected by applicable laws or international treaties related to intellectual property.
BOKUN processes all payments, a third party Stripe, we shall not be held accountable for any extra charges or future fees which may be processed on their behalf. Tourismus Group GmbH is not liable for any data collected on their behalf. The client has the sole responsibility to check and verify their terms & conditions and privacy policy. The following Credit-Card are accepted:
All rates and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. The quoted prices include all taxes unless we advise otherwise—new information.
Please present your voucher 10 minutes before departure to the driver or guide at the departure point of your tour. The location of the departure point can be found in the tour description and is stated on your booking confirmation. We can not be held responsible for clients being late for their tours.
Your Trip Manager will always have your details; please present your Passport when identifying yourself at the hotel. The location of the departure point can be found in the tour description and is stated on your booking confirmation. We can not be held responsible for clients being late for their tours.
Please present your voucher 10 minute before departure to the driver at the departure point. The location of the departure point has to be advised at the time of booking. We can not be held responsible for clients late for their transfer.
The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Private Day Trip, Small Group Day Trip, or Packed Multi-Day Trip is confirmed when full payment is received.
We request that you carefully check your voucher’s dates and contact information and contact us immediately if these are incorrect.
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The User’s continued use of the Website and/or the Service will signify the User’s acceptance of the revised Terms.
Failure to accept the revised Terms may entitle either party to terminate the Agreement.
If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.
The Owner reserves the right to transfer, assign, dispose, or subcontract any or all rights under these Terms. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
All communications relating to the use of this Website must be sent using the contact information stated in this document.
Should any of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Should any provision of these Terms be or be deemed void, invalid, or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions, thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.
Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed clauses are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.
Any such invalid or unenforceable provision will be interpreted, construed, and reformed to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner concerning the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties concerning such subject matter. These Terms will be enforced to the fullest extent permitted by law.
These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.
However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, much higher standards shall prevail.
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.
The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.
All rates and prices quoted are subject to availability. Prices will not change even if the full payment is not received and voucher(s) are not issued. Prices that are quoted include all taxes and fees unless we advise otherwise.
Please present your voucher 15-20 minutes before departure to the driver or guide at the departure point of your tour. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We cannot be held responsible for clients showing up late for their tours.
Please present your voucher 15-20 minutes before departure to the driver at the departure point. The location of the departure point has to be advised at the time of booking. We cannot be held responsible for clients showing up late for their transfer.
The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Private Day Trip, Group Day Trip, or Packed Multi-Day Trip is confirmed once the booking is received.
We request that you carefully check the dates on your voucher and contact us immediately if these are not correct.
Distancing will always be kept between other groups during each tour limiting the risks as much as possible.
We ensure to check the temperature of our guides and drivers regularly before and after each tour.
When possible hands should be washed in order to prevent any spread. Our guides and drivers ensure whenever it is possible to wash their hands regularly.
We ensure every place (Museums, Castles or Similar) visited is safe with minimal risk to our clients, guides and drivers. If needed, we will amend place of visit without jeopardizing your experience or cancel the tour altogether. Your health is our utmost priority.
Hands should regularly be sanitized when washing them isn't possible. Our guides and drivers will regularly sanitize their hands and will always have a bottle of hand sanitizer on them. Upon request, we will offer a small bottle of hand sanitizer to all our clients at no extra charge.
Wearing the mask is mandatory at all times by our clients, guides and drivers during each tour. After 2 hours, all masks need to be changed. Our guides and drivers will always have extra masks at your disposal.